Owner Education Nights

We are excited to bring live RCI web site interaction to our Owner's Nights. We will show you how to work with the RCI web site and find great last minute deals, plus normal Inventory.

If it's been awhile since your last session or if you think you've learned it all, join us for an upcoming Owner Education Night and you might just be surprised.

Please be advised that these events are booked in advance through the Owner Education department, by calling 1.866.769.6377. You must book and confirm your date in advance.

Seating at Owner Education Nights is all by RSVP. These meetings are small and intimate and there is no available seating for owners who drop-in without confirmation through the department.

RCI login window

We have been experiencing many numbers of no-shows at these events, and it is hard on the list of owners who are on stand by for cancellations. We hope that you can appreciate the need to confirm promptly and as well to advise us if you won't be making it. Please allow for 24 hours notice.

It is very important to attend these meetings, so that you can learn all the important information needed to make the most out of your ownership with Aviawest.

VERY IMPORTANT INFORMATION
RCI Confirmation letters regarding your vacations

It has come to our attention that many owners are not taking the time to read their confirmation letters when they arrive from RCI.

It is very important that you read these letters right away to see if the information is correct. Did you know chances of getting your booking fixed is much higher at that time rather than leaving it until closer to your date of arrival?

To achieve a successful booking, it is your obligation to confirm that the information is correct. We generally recommend that you phone RCI back within the 24 hour period of first booking to check on what they see for your confirmation. This way, you can make some changes to the booking should you require.

Do remember that if the date of arrival is 14 days from the time of check-in, you may not change a booking. If you have utilized the new Canadian Cancellation Protection, you can cancel right up to the date of arrival. Phone our Owner Education at 1.866.769.6377 or RCI at 1. 877.968.7476 for more information.

We're Here to Help

As always, your Owner Liaison Team is available to answer questions and help resolve problems to the best of our ability. Our hours are:

• Mon: 9 am – 5 pm
  
• Tues-Thurs: 9 am – 7 pm
  
• Friday: 9 am – 6 pm
  
• Saturdays: 10 am – 4 pm

We look forward to continuing to work with you to ensure positive experiences with Aviawest and RCI.

Wishing you the World's Best Vacations,

Gayle Miller
Director of Owner Services